masterhoki Platform Privacy Notice

This page describes what we collect when you use masterhoki and how we keep that data protected. We collect personal information only to run our platform, process your payments, verify your identity, and comply with law—not to sell or exploit it.

When you register an account on masterhoki, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or interact with our slots, live-dealer tables, and sportsbook, you share data with us. Our privacy policy explains what we collect, why, how long we keep it, and what rights you have over your information.

We encrypt all data in transit and at rest. We do not sell your personal information to third parties. We share data only with payment processors, compliance partners, and where law requires. This notice applies to all users accessing masterhoki from supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang.

Data We Collect on masterhoki

We collect data in three categories: registration data, transaction data, and gameplay data.

Registration data includes your email, password hash, full name, date of birth, phone number, and residential address. We require this to create and secure your account, verify your identity, and comply with anti-money-laundering (AML) regulations.

Transaction data includes deposits, withdrawals, payment method details, and transaction timestamps. We collect this to process payments, reconcile accounts, prevent fraud, and maintain financial records for compliance.

KYC Verification and Identity Documents

Before you can withdraw funds from masterhoki, we require Know Your Customer (KYC) verification. This involves submitting a government-issued ID (passport, national identity card, or driver's license) and proof of address (utility bill, rental agreement, or bank statement from the past three months).

We store these documents in encrypted form on secure servers. Only our authorized verification team accesses them during the review process. Once verification is approved or declined, we retain the images for compliance and audit purposes—typically for five to seven years as required by anti-money-laundering regulations.

KYC exists to prevent fraud, underage account registration, and money laundering. We cannot waive it regardless of circumstances. If you do not provide complete KYC documents, your account remains unverified and you cannot withdraw winnings.

Payment Processors and Third-Party Data Sharing

We do not process payments directly. Instead, we use licensed payment partners—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank processors (mobile banking, local payment, online payment, e-wallet)—to handle deposits and withdrawals. These partners receive your payment method details, transaction amount, and basic account information necessary to complete the transaction.

Each payment partner has its own privacy policy. We are not responsible for how third-party processors handle your data after it leaves masterhoki. We recommend reviewing their privacy terms before linking your payment method.

Payment Data

We do not store full payment card numbers or e-wallet passwords. Payment partners handle sensitive data; we store only transaction records and confirmation IDs.

Compliance Partners

We may share account data with compliance or anti-fraud vendors to detect suspicious patterns. These partners sign confidentiality agreements and use data only for verification.

Legal Requests

We may disclose account data if required by law, court order, or regulatory authority. We will notify you of such requests unless legally prohibited.

Data Retention and Deletion on masterhoki

We retain your account data for as long as your account exists. After account closure, we keep records for five to seven years to comply with financial regulations and resolve potential disputes.

KYC documents (ID and address proof) are retained for the same period. Transaction records are retained indefinitely to maintain audit trails and comply with anti-money-laundering requirements.

You may request deletion of certain personal data under applicable privacy law. However, we cannot delete data required for legal compliance, tax purposes, or anti-fraud investigations. If you request account deletion, we will anonymize your gameplay data while retaining transaction records as legally mandated.

Cookies and Tracking Technologies

We use cookies to maintain your session, remember your preferences, and analyze site usage. Essential cookies are required for masterhoki to function; optional cookies help us improve your experience and measure engagement.

We do not track you across other websites. Our analytics tools (such as Google Analytics, if deployed) collect anonymized usage data to understand traffic patterns and optimize performance. You can disable cookies in your browser settings, though this may limit masterhoki functionality.

Security Measures on masterhoki

We protect your data using industry-standard security practices:

• SSL encryption: All data transmitted between your device and masterhoki servers is encrypted using TLS 1.2 or higher.
• Server security: Our servers are protected by firewalls, intrusion detection, and regular security audits.
• Password storage: Passwords are hashed using bcrypt or similar algorithms; we never store plain-text passwords.
• Access controls: Only authorized staff access sensitive data, and access is logged and monitored.
• Incident response: If we detect a security breach, we investigate, contain the issue, and notify affected users without undue delay.

Your Rights Regarding Your Data

You have the right to access, correct, or delete your personal data held by masterhoki, subject to legal limitations. To exercise these rights, contact our support team with a data subject access request (DSAR).

We will respond to your request within 30 days. If your request involves complex data retrieval or multiple systems, we may extend the timeline up to 90 days. We may charge a reasonable fee if requests are excessive or manifestly unfounded.

Data Protection and Contact

If you have privacy concerns or wish to exercise your data rights, contact our support team via in-app chat or email. Clearly state your request and include your account number if applicable.

Our team will acknowledge your request within three business days and provide a substantive response within 30 days (or up to 90 days for complex requests). If you believe we have mishandled your data, you may lodge a complaint with the data protection authority in your jurisdiction.

Updates to This Privacy Policy

We may update this privacy notice to reflect changes in our practices, technology, or applicable law. We will post updated terms on masterhoki and notify you if material changes affect your data rights. Your continued use of masterhoki following publication of updates constitutes your acceptance of the revised policy.

Jurisdiction and Cross-Border Data Transfer

Our servers and data-processing infrastructure may be located outside Indonesia. By using masterhoki, you consent to transfer of your data to servers in other jurisdictions. We apply the same security and privacy standards regardless of server location.

Our privacy policy complies with applicable data-protection regulations in jurisdictions where we operate. If you access masterhoki from multiple regions (such as visiting Jakarta or Surabaya), we treat your data under the policy of your primary account jurisdiction.

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